Background

At Preeminent Bank Nigeria Limited, we care about your privacy. This Online Privacy Policy explains what information we collect, how we collect, share, use, and protect your personal information when you visit or use this site and other services offered by Preeminent Microfinance Bank Nigeria Limited (hereinafter referred to as “Preeminent Bank”). As a Preeminent Bank customer, be assured that we will keep protecting your information as we have always done. At Preeminent Bank, we treat your personal information as private and confidential. Preeminent Bank Nigeria Limited’s customers can make choices about how their personal information may be shared, and we encourage you to make choices that enable us to provide you with quality products and services that help you meet your financial needs.

Security of Your Personal Information

We take appropriate measures to keep your personal information, that we hold about you, secure and ensure that it is protected from loss, unauthorized access, misuse, modification, or disclosure. Your personal information with us remains secure in view of :

• • The strict security measures and technologies we use to prevent fraud and to protect our systems from intrusion.
• • Security controls and processes that are updated regularly to meet or exceed industry standards.
• • Our employees are trained to respect the confidentiality of any personal information held by us.

Protecting Your Privacy

To help you in protecting your personal information, we recommend the following:

• • Regularly check your account balance and bank statements and report promptly any discrepancies to your branch.
• •Contact us immediately if you believe someone else may have access to your password, user ID, PIN, or other confidential information.
• • Do not share confidential information via the telephone or online unless you know or can verify the recipient.
• • Ensure that your account records are properly disposed.
• • Utilize a secure browser when conducting transactions online, close online applications when not in use, and ensure virus protection is regularly updated.

The Information We Collect

Preeminent Bank Nigeria Limited will only collect your information in line with relevant regulations and laws (GDPR, NDPR etc.)

What Information We Collect and Use

We collect and use information about you to administer our business and provide you with high quality financial products and services. We collect information about you from a variety of sources, such as:

• • Name
• • Telephone/Mobile Phone Number(s),
• • Residential Address
• • Personal e-mail address
• • Date of birth
• • Gender
• • Occupation/Employment history
• • CCTV footage
• • Passport Photograph
• • Bank Verification Number (BVN)
• • National Identification Number (NIN) or more sensitive personal data such as Religion/faith, Medical/Health record, Biometric data etc.
• • Personal financial statements, and other written or electronic communications reflecting information Occupation Transactional account history including your account balance, payment records, and credit card usage. Information received from third parties, (e.g., government, regulatory, or credit agencies).

Consent

To help you in protecting your personal information, we recommend the following:

• • Preeminent Bank Nigeria requires your explicit consent to process collected personal data. And by consenting to this privacy policy, you are giving us the permission to use/process your personal data specifically for the purpose identified before collection.
• •If, for any reason, Preeminent Bank Nigeria Limited is requesting sensitive personal data from you, you will be rightly notified why and how the information will be used.
• • You may withdraw consent at any time by requesting for Withdrawal of Consent form, following the Preeminent Bank Nigeria Withdrawal of Consent Procedure. How We Use Your Information

How We Use Your Information

Any personal information provided by you to Preeminent Bank Limited will be used for the purpose of providing and operating the products and services you have requested and for other related purposes which may include, updating and enhancing Preeminent Bank records, understanding your financial needs, conducting credit checks, reviewing credit or loan eligibility, advising you of other products and services that may be of interest to you, for fraud prevention, debt collection purposes, and for purposes required by law or regulation.

Sending e-mails to Preeminent Bank.

When inquiring or requesting information about a specific product or service, or in case of volunteering information using any of Preeminent Bank Nigeria Limited’s contacts, (e.g. General Inquiry form) we will use your e-mail address to reply, and we may store your e-mail address, your message, and our response for quality assurance purposes. We may also do this to meet our legal and regulatory requirements. We retain such records in accordance with out ‘Record retention policy.

Who We Share Your Information With

We may share the information about you and your dealings with us, to the extent allowed by law, where it is necessary to administer the working relationship with you. This will, in some circumstances, involve sharing sensitive personal data. The following third parties will receive your personal data as part of the processing activities.

• • Central Bank of Nigeria (CBN)
• • Nigeria Inter-Bank Settlement System (NIBSS)
• • Nigeria Police Force (Police Character Certificate processing)
• • Branches and Subsidiaries
• • Regulators (CBN, NIBSS,
• • External Auditors
• • Third party service providers
• • Agents acting on behalf of Preeminent Bank.
• • Any other body authorized by law to access your personal information.
Staff as well as third parties with permitted access to your information are required to observe our confidentiality obligations.

Maintaining Accurate Information

Keeping your account information accurate and up to date is very important. You have access to your account information, which includes your contact information, account balances and transactions, and similar information, through various means, such as account statements, Phone Banking, and Internet Banking. If you discover inaccuracies in your personal information, please promptly notify the branch or office where you do business, so that we can make the necessary updates or changes.

Your Individual rights

Right to be informed

To emphasize the need for transparency over the usage of personal data, we ensure fair processing of information typically through this privacy policy.

Rights to access

Individuals have the right to access information the Bank holds, access their personal data, or request a copy of the information that we hold about you or any other supplementary information and obtain information about how we process it Judicial review. In the event that Preeminent Bank Nigeria limited refuses your request under rights of access, we will provide you with a reason as to why. And you have the right to complain as outlined in clause 3.6 of the NDPR Act.

Right to restrict processing

Individuals have a right to ‘block’ or withdraw their consent to our processing of your information, which you can do at any time. When processing is restricted, we are permitted to store the personal data, but not further process it.

Right to rectification

Individuals are entitled to have personal data rectified if it is inaccurate or incomplete. If this personal data in question has been disclosed to third parties, they must be informed of the rectification where possible. The Bank must also inform the individuals about the third parties to whom the data has been disclosed where appropriate.

Right of erasure

Individuals have the right to request the deletion or removal of personal data where there is no compelling legal or regulatory requirement for its continued processing. The Bank will make sure that this right is protected.

Right to data portability

We will ensure that personal data is moved, copied or transferred easily from one IT environment to another in a safe and secure way, without hindrance to usability or transfer to another geographical location/country or to a third party where Preeminent Bank Nigeria Limited has satisfied that:

• • The country of the recipient has adequate data protection controls established by legal or self-regulatory regime
• • Preeminent Bank Nigeria Limited has a contract in place that uses existing or approved data protection clauses to ensure adequate protection.
• • Preeminent Bank Nigeria Limited is making the transfer under approved binding corporate rules
• • Preeminent Bank Nigeria Limited is relying on approved codes of conduct or certification mechanisms, together with binding and enforceable commitments in the foreign country or international organization to apply the appropriate safeguards in relation to data subject rights
• • Provisions inserted into administrative arrangements between public authorities or bodies authorized by the competent supervisory authority

Right to object

Individuals have the right to object to our processing of their information in some circumstances such as automated processing like profiling, as well as the right to be subject to the legal effects of automated processing or profiling.

Individual Responsibility

Individuals are responsible for making sure the information provided to the Bank is accurate and should inform the Bank on any changes as it occurs, this will enable us to update your information with us

Changes to This Policy

From time to time, it may be necessary for us to amend our Privacy Policy without a recourse to you.

For More Information

Should you have any questions regarding this statement please contact info@preeminentmfb.com or call 09069277900 No 6 Obiagu Road Amaigbo Ogui Nike, Enugu state.

Confidentiality Clause & Disclaimer

COPYRIGHT (C) 2021 BY PREEMNINENT BANK

All rights reserved. These materials are confidential and proprietary to Preeminent Bank Nigeria Limited and no part of these materials should be reproduced, published in any form or by any means, electronic or mechanical including photocopy, recording or otherwise or stored in any information storage or retrieval system of any nature nor should the materials be disclosed to third parties without the prior express written authorization of Preeminent Bank.